Relation client Ile-de-France Durée: 12 mois Début: 15/10/2017
A culture of high quality customer service is a critical element for the gobee.bike brand. As a CSR, you are effectively the ambassador of our brand. To remain the market leader, a gobee.bike CSR must ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
As such, we seek enthusiastic people who are service-orientated, empathetic, and passionately communicative. As CSR for gobee.bike, you will have to be comfortable with handling a large number of customer complaints and help gather priceless customer feedback. Problem-solving should come naturally to you and you must be confident in troubleshooting and investigate if you don’t have enough information to resolve customer complaints.
What you will do:
You will be managing large amounts of incoming enquiries
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information to the company
Meet customer service team key performance indicators
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Internally, you will work closely with the Product and Operations team
To be discussed depending on the profile
Flexibility regarding hours, full time / part time, week / week end
Headquartered in Hong Kong with global operations, gobee.bike is the leading station-less bike sharing operator in the world outside of Mainland China. Our mission is to revolutionise urban mobility and improve the quality of city living by making our bicycles the most popular mode of transportation. In doing so, we aim to be the most innovative and trendiest bike sharing company in the world run by a diverse team comprised of dynamic, creative and entrepreneurially minded individuals.
Having just secured a USD9million Series A funding round from venture capital firm Grishin Robotics and Alibaba’s Hong Kong Entrepreneur Fund, we are embarking in the exciting fast growth stage and are on the lookout for smart, driven and passionate people who want to join our rock star team to achieve our mission.
Annonce créée le 27/09/2017
Dernière modification le 19/10/2017